Saturday, July 21, 2012

Servers Down :(

Well, I get back from a nice night at the movies with my husband to email after email of customers having download issues with FREEBIES and purchases. I have contacted my server company and here is what they have posted on their site: 

"We are having a network problems
Unfortunately, we're experiencing some networking issues that are affecting our web and mysql servers. If your site is suddenly not loading or can't connect to the database, it's most likely related. We're looking into this and will be posting updates if this network problem cannot be fixed in next 20-30 minutes. We apologize for any inconvenience caused and thank you for your patience. ------------------------Updated----------------------------- We have already contacted Data Center to resolve this major network outage which was caused due to massive thunderstorms in Asheville, NC (Location of our Data Center). We have dispatched our engineers to resolve this and get it back on track as soon as possible. We are deeply sorry for inconveniences and thank you for your patience and understanding. update #2 We are continuing to experience Internet connectivity disruptions. Our Network Engineering Staff has Isolated the issue to the BGP process. Cisco Support has been engaged and the issue has been escalated to the highest priority. We will continue to keep you updated as we learn more. Update #3 We are continuing to experience a disruption in internet connectivity. Our engineering staff is currently performing a hardware exchange in an attempt to resolve or further isolate the issue. We will continue to keep you updated as we learn more. Thank you very much for your patience and understanding
." 

So, if you're in NC I hope you are safe :) I apologize for any inconvenience this has caused anyone trying to download FREEBIES and purchases. Please try back in a couple hours. I pray it will be fixed by then. If you are in need of something right away you can contact me by email and I can arrange to upload it to 4shared or Dropbox for you. Thank you and Happy Scrapping! ~Missy

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